Managed Services
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> Service and Deliverables:

The Managed Services program provides the framework to optimise your systems.

Site Assessment

  • Review systems, infrastructure, and security.
  • Recommendations are made to client.

Site Preparation

  • Implement approved recommendations.
  • Install management software (RMM), Windows updates to bring the systems and infrastructure into a known state.

Inventory Database

  • Audit database of hardware and software.

Set Support procedures and service parameters.

  • Implement additional monitoring and service parameters as required.

Managed Service Review

  • Review current system state, infrastructure, and security.
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> Managed Services Include:

  • Hardware and Software Inventory
  • Software Licensing Compliance Report
  • Software Updates and Patch Management
  • User Account Management
  • Network Configuration Management
  • Network Security (optional add-on)
  • Continuous Server and Workstation Monitoring
  • Disk Space Monitoring
  • Managed Anti-virus for Server and Desktop (optional add-on)
  • Managed Backup for Servers and Desktops (optional add-on)
  • Software Deployment
  • End-User Remote Control
  • Management Reporting
  • Helpdesk Ticketing System
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    > Onsite Support

    Features

    ·         On-site break/fix maintenance of servers, workstations, and peripherals.

    ·         On-site Desktop and Server support.

    ·         Knowledge transfer to in-house administrators and end-users.

    ·         Regular scheduled general maintenance visits.

    Benefits

    ·         Increased efficiency: quick response to problems.

    ·         Improved effectiveness: only when required, unreported end-user issues resolved.

    ·         Better value: reduced TCO.

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    > 3rd Party and Vendor Support Coordination

    Features

    ·         Single point of contact for issues with Applications and Vendor’s systems.

    ·         Technical liaison with vendors.

    ·         Tracking issues to resolution.

    Benefits

    ·         Easy handoff of all aspects of the issue to us.

    ·         Consistent communication helps expedite resolution.

    ·         Improved efficiency – users do not have to wait online with vendors to resolve issues.

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