The Managed Services program provides the framework to
optimise your systems.
Site Assessment
- Review systems, infrastructure, and security.
- Recommendations are made to client.
Site Preparation
- Implement approved recommendations.
- Install management software (RMM), Windows
updates to bring the systems and infrastructure into a known state.
- Audit database of hardware and software.
- Implement additional monitoring and service
parameters as required.
- Review current system state, infrastructure, and security.
Features
·
On-site break/fix maintenance of servers, workstations,
and peripherals.
·
On-site Desktop and Server support.
·
Knowledge transfer to in-house administrators
and end-users.
·
Regular scheduled general maintenance visits.
Benefits
·
Increased efficiency: quick response to problems.
·
Improved effectiveness: only when required,
unreported end-user issues resolved.
·
Better value: reduced TCO.
Features
·
Single point of contact for issues with
Applications and Vendor’s systems.
·
Technical liaison with vendors.
·
Tracking issues to resolution.
Benefits
·
Easy handoff of all aspects of the issue to us.
·
Consistent communication helps expedite
resolution.
·
Improved efficiency – users do not have to wait
online with vendors to resolve issues.
